You gave someone remote access

If a scammer had control of your computer or phone, often through a fake tech-support call using apps like AnyDesk or TeamViewer, treat the device as compromised. First cut them off, then lock down your accounts from a device they never touched.

What to expect

The goal here is to cut off their access, not to chase money. If you act quickly and no money moved, a cleanup usually ends it. If money moved or personal documents were on the device, the related steps below cover that too.

Right now

Do these first

Turn off Wi‑Fi, unplug any network cable, or switch on airplane mode. This cuts any live connection.

Within 24 hours

While it’s fresh

In the weeks ahead

Keep an eye on it

Did money leave your bank account?You paid by bank transfer or Zelle Were personal documents on that device?They have your identity or personal details

Staying safe from here

Add layers of protection
Download the free Scamwise app to automatically block scam messages, flag scam calls, and check anything suspicious instantly.
Freeze your credit
It’s free at all three bureaus and stops anyone opening accounts in your name.
How to freeze your creditusa.gov
Turn on two-step verification
Start with your email and bank. It’s in each account’s security settings. With it on, a stolen password alone won’t get anyone in.
Hang up and call back
If a call, text, or email pushes you to act fast on money, contact the company using the number on its website or your card.
Expect a second attempt
People who’ve been scammed get targeted again, often by someone offering to help.

Scammers count on silence. Sending this guide to friends and family helps them act fast if it ever happens to them.

This page is general information, not legal or financial advice. Policies change and vary by institution, so confirm details with your bank or the official agency. Scamwise never charges victims and cannot recover funds.

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